Effective 29 July 2026
When to contact us
Contact support promptly if a payment was duplicated, unauthorized, charged incorrectly, or checkout completed with a technical error. Include the payment date, amount and the KVK without sending card details. The support contact is available in the footer.
How requests are reviewed
Each request is reviewed against Stripe records and the circumstances. Approved refunds are returned to the original payment method. Bank processing times are outside APO's control.
Voluntary support
A payment does not unlock access and there is no subscription to cancel. A simple change of preference does not automatically make completed voluntary support refundable. This policy does not limit mandatory consumer, privacy or payment rights.
Chargebacks
Please contact support first so the issue can be investigated quickly. This does not prevent you from using rights available through your payment provider.